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Metanet Digital

Digital Native Company on Cloud

Metanet

Cloud Service

In the age of Industry 4.0, digital services are growing into a vital industry and digital transformation is on the rise highlighted by cloud computing services, big data, and AI.

With increased use of cloud computing services in the public sector, the need for services ranging from consultations on digital transformation and stable system operation have increased.

Metanet Digital provides custom cloud services based on our wealth of experience and technology in the public system integration (SI) sector.

Offerings

  • Public cloud support services (packaged managed service): Metanet support services
  • Cloud computing services (IaaS brokerage service): Metanet Digital GCloud Computing service for NHN

Overview of Our Services

Metanet Digital cloud experts provide cloud operation and management service based on our world-class system monitoring and security control features within the public service offered in Korea.

  • We provide various support on operation of user information system including 24/7 monitoring, technological support and failure handling.
  • Our cloud engineers boast specially designed infrastructure, excellent skills and qualifications, providing 24/7 monitoring services, along with other supplementary services.
  • We manage system operation on behalf of our customers, while users can improve the front-end business for enhanced efficiency and further innovations.
  • We develop plans for service that our public sector users need and appropriate for diverse business and business needs. (in the future)
Has cloud methodology developed in-house
  • Cloud consulting methodology
    - Using cloud computing services
    - Offers consulting reports on impact analysis on service and work, and implementation measures
  • Cloud migration methodology
    - Provides the procedures and the output for successful migration to a cloud computing environment
Public cloud partnerships in Korea
  • Offers a stable cloud service based on the partnership with companies that hold cloud security assurance program (CSAP) certification
    - KT G Cloud / Naver Cloud / NHN Cloud / Kakao i Cloud
Has a cloud center for customer support
  • Multiple control and monitoring services offered 24/7/365 from cloud operation organization: System monitoring, security monitoring, DB monitoring, etc.

Cloud Methodology

We quickly identify the needs of our customers and analyze the existing configuration to present areas of improvement in line with the requests. Then we consult customers about the detailed plans and schedules to carry out our solutions. We categorize our customers based on the type of request and provide high-quality cloud computing services based on our consulting methodology.

Managed Service

Our full-time employees are monitoring the security status 24X7X365, supporting the stable operation through our cloud monitoring service and the in-house monitoring solution.

Technical Support Offerings Basic Pro Premium (in development)
24/365 real-time failure handling ● ● ●
Technical Inquiries ● ● ●
Monitoring composition Basic Customized service Customized service
Handling technical requests Operation hours
(9:00 -18:00)		 24hr 24hr
(priority processing)
Scope of technical support Support on the account console Support within the server Support within the server
Problem analysis and troubleshooting ● ●
Failure prevention measures, alerts, support ● ●
Monthly report on operational status ● ●
Service request management
(MetaDesk service)		 (optional) (optional) ●
Assignment of an 1:1 support agent ●
metanet
15, Jong-ro 33-gil, Jongno-gu, Seoul, Republic of Korea

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